Frequently Asked Questions

If our FAQ doesn’t provide you with the information you were looking for, simply contact us.

Ordering Process

Once I have placed an order, how long will it take to get my item?

The time it will take to receive your item will vary for each purchase. Some factors that influence delivery include:

    • The quantity of items ordered
      • Customization can affect timing
        • Time of year…remember big holidays may backlog the delivery process

          I never received a confirmation email; does that mean my order did not go through?

          First, make sure the email did not get stalled as ‘spam’ in your inbox. Then, double check the order confirmation screen to make sure your email was spelled correctly. If your confirmation email is still nowhere to be found, it is likely your order was not placed. Please try again and if you continue to have issues feel free to contact us for help.

          What if I need to change or cancel my order?

          Any changes or cancellation must be done by contacting us through phone or email.

          What if I need my order by a certain date?

          You can simply specify your required date in the box labeled ‘add note to your order’, or contact us for help.

          If I am purchasing a gift for someone, am I able to have it delivered to them on a specific date?

          You can simply specify your requested date in the box labeled ‘add note to your order’, or contact us for help.

          Do you offer volume pricing accommodation?

          Price may vary based on volume, customization, and other market considerations. Simply contact us for further detail.

          How will I know if an item I purchased is on back-order?

          If an item you purchased is on back order we will contact you with further details.

          Delivery, Shipping, & Returns

          Do you ship outside of the U.S?

          At this time, we are only shipping in the domestic United States.

          What if I am not satisfied with my purchase?

          We stand behind our product and want your 100% satisfaction. If you are not pleased with your purchase, please contact us and let us know how we can help.

          Am I able to ship directly to my recipient?

          Yes, once you are in check out, you may add your recipients name and address for delivery.

          May I return an engraved item?

          Unfortunately, engraved items cannot be returned to Hamilton. If possible, we will work with you to see if other options exist, to re-engrave, etc.

          Personalization 

          After I customize my item will I receive a proof to approve?

          Yes, shortly after your order is placed you will be contacted by one of our representatives to review your proof and give your final approval.

          What type of image file should I upload for personalization?

          To preview your customization you may upload any image type, we recommend a transparent PNG file

          For the actual engraving we will need a High Resolution image file.

          Can I have my item gift wrapped?

          All items will come beautifully gift wrapped. For more information contact us.

          Can I include a personalized gift message with my purchase?

          You can simply add your gift message to the box labeled ‘add note to your order’, or contact us for help.